The Support codes (98979, 98980, 98981) are timed codes — they bill on minutes you accrue reviewing RTM data and interacting with the patient over a calendar month. SaRA runs the stopwatch for you.
Review time is logged automatically
SaRA automatically logs the time you spend reviewing a patient's responses and data in the dashboard — no timer to start or stop.
Each patient's progress shows in the Time Tracking ring on your patient list; the ring fills as minutes accrue in the current billing window.
On the patient's profile, the Interaction Log calendar shows every logged day and the month's running total:
Editing entries and logging interactions
You can edit the auto-logged entries — for example, to add time from a synchronous interaction.
You can also log an interaction manually, such as a phone call or an in-person discussion motivated by the patient's RTM responses — the interaction details dialog captures the type, length, and what was discussed:
Remember the synchronous requirement: logged review time alone isn't enough for 98980/98981 — you also need at least one synchronous interaction (phone, video, or in person) in the same calendar month. A texting conversation does not count.
How logged time becomes billable codes
98979 — at least 10 minutes in the calendar month.
98980 — at least 20 minutes plus a synchronous interaction.
98981 — each additional 20-minute increment beyond 40 minutes.
The full rules — criteria, payments, and case examples — live in RTM CPT codes & billing thresholds (2026).