SaRA Health

Patients never download an app — their entire SaRA experience is normal text messaging. Common patient questions answered.

What do patients experience? No app, just text messages

The exact words that unsubscribe a patient by text, what happens right after, what START does and does not do, and the better option of deactivating in SaRA instead.

Which words stop a patient's texts, and how they turn them back on

Timing and frequency of SaRA's automated messages, and how patients can opt out or re-enroll.

When and how often does SaRA text my patients?

What triggers a non-standard message notification, who receives it, and whether you need to respond.

What is a "non-standard message" and why was I notified?

Patients can text photos into the conversation, providers can send photos back, and the Request a video button collects full-quality patient videos.

Can patients send photos or videos? How media messaging works

Unread badges are per person by default. Clinics with a shared team inbox can ask SaRA to turn on shared read state, where one teammate reading or replying clears the…

How read and unread message indicators work

What the "could not be delivered by their carrier" error usually means, why long messages get split into multiple texts, and how to get your message through.

Why a text message could not be delivered

Respond to patients directly from the SaRA dashboard instead of giving out your personal cell — plus tips that increase patient responses.

Messaging your patients from SaRA: best practices

Valeed Malik

What patients see, message timing, media, and delivery troubleshooting

Messaging and the patient experience

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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