What is a non-standard message?
SaRA's automated questions prompt patients for short replies, usually one or two words. When a patient replies with a message longer than a typical scripted survey answer — more than a few words — SaRA flags it as a "non-standard" response and notifies the patient's primary provider by email.
Important: a non-standard message is not a filter for good, bad, or emergency news. It simply means the patient elaborated. For example, "I did all my exercises today, thanks" would be flagged as non-standard.
Who receives the notification?
The primary provider assigned to that patient receives an email with the details needed to decide whether a response is warranted.
Do I need to respond?
That decision is entirely up to you as the clinician. The notification exists so important messages are brought to your attention quickly while respecting your time — it does not require action. A non-standard answer could be great, neutral, or concerning news about the patient's status.
Does SaRA respond to patients for me?
No. SaRA never replies directly to a patient on your behalf. Non-standard messages are simply surfaced to you so you can decide how to react.